DISH Promotions Privacy Policy

National Programming Service L.L.C. DBA: DISH Promotions Privacy Notice

The purpose of this Privacy Policy (“Privacy Policy” or “Privacy Notice”) is to summarize the ways in which National Programming Service LLC and our affiliates, and all of our brand names and branded services (collectively “DISH Promotions”, “we”, “our”, “us”), collects, maintains, and uses the personal information of users of this website (“Site”), who contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide information to our sales agents (“user”, “you”, “your”). Please feel free to contact us by email at [email protected] or by mail at National Programming Service, LLC Compliance/Privacy Department, 7320 E. 86^th Street, Suite 200, Indianapolis, IN 46256 with any questions or concerns about this Privacy Notice or the information we gather about you.

As further described in this Notice, we generally collect and use the above-listed categories of personal information to provide and manage the Services and achieve legitimate business or commercial purposes. We do not sell any information that we collect.

We retain each category of personal information that we collect for as long as necessary to fulfill the purposes described in this Notice, including to satisfy legal or reporting requirements.

More information, including a description of your legal rights, can be found below in the “State Privacy Rights” section.

 

• Cookies and Other Technology Widgets:
  We and/or other companies we work with may use cookies, web beacons, tags, and similar technologies on or through our Services, as well as third parties’, websites, platforms (Facebook, Youtube, Linked-In, Google Ads, and electronic communications to understand users online behavior and to collect certain information, including statistics about website and platform usage, broad demographic information, IP addresses, browser type, device type, Internet Service Provider, referring/exit pages, platform type, date/time stamp, number of clicks, and other similar information. We also may use session replay software, which collects information about your interaction with the Services, including keystrokes, mouse movements, and form field entries, and may monitor your interactions with the Services, including for our compliance verification purposes. If you use our website chat function, we collect and store information in connection with your use of that function, including personal identifiers and the content of the chat. You can access our Services even when you’ve disabled certain cookies, but you may not be automatically recognized upon revisiting.

Categories the Cookies We Use

Analytical/performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around this Website when they are using it. This helps us to improve the way this Website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to this Website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to this Website, the pages you have visited and the links you have followed. We may use this information to make this Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

• Call Recordings 

We may record calls and retain the content of text messages or other written/electronic communications between you and us. By communicating with us, you consent to such recording and retention of communications. 

• Google Analytics:
  We use Google Analytics and Signals in Google Analytics. This updates existing Google Analytics features (advertising reports, remarketing, cross-device reports, and reports on interests and demographics) to provide aggregated and anonymized information about you, provided you have allowed personalized ads in your Google Account. You can learn more about Google’s data practices and your privacy choices by visiting www.google.com/policies/privacy/partners/ Google provides an opt out of Google Analytics by downloading and installing the browser add-on located here tools.google.com/dlpage/gaoptout/.
• Children’s Information:
  Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of eighteen. If we learn that a child under the age of eighteen has provided personal information through the Services, we will use reasonable efforts to remove such information from our files.
• How long we keep your Information:
  We retain personal information about you or the amount of time necessary to provide our Services and for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. If we de-identify information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law.

How We Use Personal Information:

We use the personal information we collect primarily for business or commercial activities, which may include using your personal information to:

• To fulfill orders, provide service and communicate with customers;
• To research and develop new products or services;
• To respond to your inquiries;
• To provide you and other users with customized Site content, targeted offers, and advertising on the Site, on other sites, or via email;
• To contact you when necessary;
• To review the usage and operations of our Site and improve our content, products and services;
• To address problems with the Site or our business;
• To promote the Site;
• To manage our telecommunications networks;
• To protect the security or integrity of the Site and our business;
• As described to you at the point of data collection; and
• To use and disclose your credit/debit card information only to process payments and prevent fraud.
• determine whether applicable policies and terms of service are being violated;
• perform statistical or qualitative research and analysis;
• maintain our “do not contact” lists;
• comply with applicable law;
• support our business operations and business transactions; and
• carry out other uses as necessary to provide our Services.

We will also use your personal information as described to you at the point of information collection or with your consent. Additionally, we will use your personal information as we believe necessary or appropriate to protect our rights, privacy, safety, property, and/or those of others.

We may aggregate, and/or de-identify information such that it does not reasonably identify you and use such information for other business and marketing purposes.

We may combine the various types of information we collect and receive from and about you, including account information, usage information, information collected offline, across other computers or devices that you may use, and information received from corporate affiliates and third-party sources. Where applicable, we will use, disclose, and protect the combined information as described in this Notice.

Personal Information We Disclose

We may disclose information we collect from and about you with others as follows:

(1) the service provider that operates this Site and its affiliated companies; (2) to other service providers , if the disclosure will enable them to perform a business, professional or technical support function for us; (3) as necessary if we believe that there has been a violation of the Terms of Use or of our rights or the rights of any third party; (4) to respond to judicial process and provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; (5) to our select partners that we believe may have offers of interest to you; (6) to promote the Site and our business to third parties; and (7) as described to you at the point of collection.

Our Service providers:

We disclose personal information to third parties that provide business, marketing, payment processing, or technical support services to us and/or administer activities on our behalf. Our service providers may also include professional advisors (e.g., lawyers, accountants, auditors, etc.).

Information We Use for Advertising Purposes

We may use information about you for marketing or advertising purposes in the following ways:

• To provide you with advertising for our Services

We may use information we have collected or received from or about you through use of the Service or from third parties to provide you with marketing information, offers and advertisements for our Services or to exclude you from receiving certain marketing information, offers or advertisements. Our activities with respect to such marketing information, offers and advertisements may occur through our Services or third-party websites and platforms.

• To provide you with more relevant online advertising

We and our advertising partners may also use information obtained about you through your use of our Services or from third parties, or gathered through cookies and similar technologies, to deliver more relevant online advertising to you across other computers, devices, websites, and online services that you may use (“interest-based advertising”). Advertisers, advertising technology companies, and service providers that perform advertising-related services for us and our business partners may use cookies, web beacons, tags, and other technologies to collect information from or about you to tailor advertisements, measure advertising effectiveness, and enable other enhancements. You may be able to opt out of certain types of interest-based advertising as described below in the “Information Choices and Changes” section.

• To provide others with more relevant advertising

We and our advertising partners may also use information collected from or about you by us or our advertising partners and information we obtain about you from third parties to deliver advertising that is targeted for individuals with similar interests. We may combine aggregated and/or de-identified information to create groups based on actual or assumed shared interests and/or factual characteristics. We also combine information about the programming that our customers watch on the Services with their common interests to help us figure out what advertising may be most relevant.

Network and Information Security

We take information security seriously. We use commercially reasonable efforts to prevent unauthorized third-party access to information about you. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, or use information about you.

Marketing and promotional communications:

You can opt out of receiving marketing and promotional communications from us or manage your preferences at any time through your account settings. You can also opt out of receiving marketing and promotional communications from us by following the instructions included in any such communication that you receive from us. Please note that even if you opt out of receiving marketing and promotional communications from us, you will still receive non-marketing or transactional messages from us, including messages about your account and responses to your inquiries/requests.

Cookies and Do Not Track:

Certain parts of our Services require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be automatically recognized upon revisiting and may not be able to use certain features of the Services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.

We might not recognize “Do Not Track” requests or headers from some or all Internet browsers.

State Privacy Rights

California, Colorado, Connecticut, and Virginia

California, Colorado, Connecticut and Virginia give residents the right to know what categories of personal information are collected about them, and how it will be used, disclosed, and sold or shared. The purpose of this section of the Notice is to provide residents of these states with a description of our practices regarding the collection, use, disclosure of personal information and how they can exercise their rights in relation to their personal information.

Categories of personal information shared:

We share the following categories of personal information: identifiers, imprecise geolocation such as IP address, inferences, commercial information and internet or other electronic network activity information. We sell or share these categories of personal information to data analytics providers, advertising partners and/or networks, social media networks, and data brokers. We do not knowingly share personal information about persons under the age of eighteen.

Categories of sources of personal information:

We collect the personal information identified in the chart above from the following categories of sources:

• From you and your transactions with us, such as when you request a product or service, or give us your contact information
• From our affiliates
• From others, including consumer reporting agencies and third parties that provide us with demographic and other information
• From publicly available sources

Personal information we disclose for a business purpose:

There are a number of circumstances where we disclose personal information to companies who work on our behalf to help us provide the Services. We disclose the categories of personal information described above to our affiliates and our service providers as necessary to provide the Services; measure the performance of our network and your devices; and for eligibility, verification, fulfillment, and administrative purposes.

Your Data Rights:

Residents of California, Colorado, Connecticut, Virginia have the right to request certain actions with respect to their personal information. Residents of these states may:

• Request that we disclose what categories and specific pieces of personal information we collected about you in the preceding 12 months, as well as details regarding: the business purposes for our collection and disclosure of your personal information; the categories of sources from which we collected the information; the categories of personal information we sold, shared, or disclosed for a business purpose,; and the categories of recipients of such information
• Request deletion of any personal information that we have collected from you subject to certain legal exceptions Correct inaccuracies in the personal information we maintain about you
• Opt- out of the sale or sharing of your personal information, or of targeted advertising
• Appeal the denial of any of your requests

If you choose to exercise these rights, you will not receive discriminatory treatment by us for your exercise of your rights.

How to submit an access, deletion, or correction request:

If you would like to submit a privacy rights request for access, deletion, or correction please contact us at 1-800-245-5899 or email us at [email protected]

How to opt out of the sale or share of personal information, or of targeted advertising:

To opt out of the sale or sharing of your personal information or targeted advertising, please contact us at 1-800-245-5899 or email us at [email protected]

Alternatively, where available, you can use certain preference signals to exercise your opt-out rights automatically with all businesses that you interact with online, including DISH. If you enable a browser-based opt-out preference signal that complies with applicable law, such as the Global Privacy Control (GPC), upon receipt or detection, we will treat the signal as a valid opt-out request relating to personal information linked to that browser and any consumer profile we have associated with that browser. Please note that if you use different browsers or browser profiles, you will have to enable the signal on each one that you use.

Verification of your identity:

To process your request for access, deletion, or correction we must be able to verify your identity to a reasonable degree of certainty. To do so, you must provide the required identifying information when completing the online request form or making a request through one of our customer service agents. We will ask you to provide your contact information and an additional identifier based on your relationship with us. Before we process your request, we will match these data points with data points we currently maintain to verify your identity and your relationship with us.

Responding to your deletion requests:

Please note that we may not be required to delete information under certain circumstances such as when retention of the information is necessary to complete a transaction, or for a legal compliance purpose, to detect security incidents, or for certain other internal purposes.

Authorized agent requests:

You can designate an authorized agent to make a request to access, delete, correct, or opt-out on your behalf. When you use an authorized agent to submit a request for access or deletion, or correction, you must provide the authorized agent with written permission to do so, and, in certain circumstances, we may ask you to verify your own identity directly with us. We may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

Limit the Use of My Sensitive Personal Information:

California residents have the right to limit the use of their sensitive personal information. DISH does not use or disclose sensitive personal information without your consent for purposes other than those specified in the CCPA.

Nevada SB 220:

Nevada law permits Nevada residents to make certain requests about how their personal information is shared with third parties or affiliated companies. To make such a request, contact us at 1-800-245-5899 or email us at [email protected]

DISH Promotions
Attn: Compliance/Privacy
7320 E. 86^th Street, Suite 200
Indianapolis, IN 46256